Responsible Gaming

Gaming Should Be Entertainment

At Captain Cooks Casino, we believe that online gaming should be an enjoyable form of entertainment only. Gaming is never a way to earn money, solve financial problems, or generate income. Always play with money you can afford to lose, and only participate if you view it as a recreational activity with no expectation of profit.

Age Verification

Captain Cooks Casino is strictly for players aged 18 years and older, or the legal age of majority in your province, whichever is greater. We are committed to preventing underage gaming and require all players to verify their age during registration. If you are under the legal age to gamble, you must not access or use our platform.

Warning Signs of Problem Gambling

If you recognize any of the following signs in your own behaviour or that of someone you know, it may indicate a problem with gambling:

• Chasing losses by gambling more to try to recover money previously lost
• Hiding gambling activities or lying about how much time or money you spend gaming
• Gambling with money intended for essential expenses like rent, food, or bills
• Neglecting family, work, or school responsibilities due to gaming
• Feeling anxious, irritable, or restless when unable to gamble
• Needing to gamble with larger amounts to achieve the same excitement
• Unsuccessful attempts to reduce or control gambling behaviour
• Borrowing money or going into debt to fund gaming activities
• Experiencing relationship problems or conflicts related to gambling
• Gambling as a way to escape stress, anxiety, or other emotional difficulties

If you identify with any of these signs, please reach out for support immediately.

Self-Help Tools and Responsible Gaming Features

Captain Cooks Casino provides tools to help you maintain control over your gaming activities:

• Deposit Limits: Set a maximum amount of money you can deposit within a specific time period (daily, weekly, or monthly)
• Loss Limits: Establish a cap on the amount of money you are willing to lose during a set timeframe
• Reality Checks: Receive regular notifications during your gaming sessions to remind you of how long you have been playing and how much you have spent
• Self-Exclusion: Temporarily or permanently close your account and exclude yourself from accessing the platform for a period of your choosing
• Session Time Limits: Set automatic session duration limits to help manage your time spent gaming

These tools are available in your account settings. We encourage you to use them as part of your responsible gaming commitment.

Support Organizations in Canada

If you or someone you know is struggling with problem gambling, help is available. Please contact one of the following organizations:

Canadian Resources

• Responsible Gambling Council
  Website: www.responsiblegambling.org
  A leading Canadian organization providing information and support for problem gambling
• Gamblers Anonymous Canada
  A fellowship of individuals working together to recover from gambling addiction through peer support

Provincial Support Services

Many Canadian provinces offer dedicated helplines and counseling services. Contact your provincial gaming or health authority for local resources specific to your area.

International Resources

If you are accessing this information from outside Canada, the following organizations may be helpful:

• GamCare (United Kingdom)
  Website: www.gamcare.org.uk
• GamStop (United Kingdom)
  Website: www.gamstop.co.uk
• Gambling Help Online (Australia)
  Website: www.gamblinghelponline.org.au
• National Council on Problem Gambling (United States)
  Website: www.ncpgambling.org

If You Need Help

Problem gambling is a serious matter that affects many people. If you believe you may have a gambling problem, or if someone you care about is struggling, please do not hesitate to seek professional help. Support is available, and recovery is possible.

Reach out to one of the organizations listed above today. Your wellbeing is our priority.